Office of Information Technology at Ohio University

Office of Information Technology at Ohio University

Residence Hall Voice Mail Guide

If you would like to view the user guide in .pdf format for Adobe Acrobat, click here

Follow the steps below to set up your voice mail.

Access your Mailbox for the first time:
1.) From your room, dial 7-0000 (Elsewhere, dial 740-597-0000)
2.) When the system answers, press #
3.) Enter your mailbox number (the last 5 digits of your phone number)
4.) Enter the default security code 457011

Choose a new security code:
1.) When prompted, enter a new security code and press # (your security code should be at least 4 digits long and known only to you)

Record your name:
1.) To start recording, press 1 and wait for the beep
2.) To finish recording, press #
(Your recorded name should just be just that -- your first and last name, and possibly your roommates name(s) as well. The system uses this to identify your mailbox to other Voice Mail users.)

Record a Personal Greeting:
1.) To start recording, press 1 and wait for the beep
2.) To finish recording, press #
(Your personal greeting functions like an answering machine message - make sure you include your name as well.)

Setup is now complete
Once your setup is complete all you need to remember is your security code. All other functions are menu prompted. There is no need to contact OIT unless you are having a problem.

Basic Functions:

Entering and Exiting your Mailbox:
1.) From your room, dial 7-0000 (Elsewhere, dial 740-597-0000)
2.) When the system answers, press #
3.) Enter your mailbox or # if calling from your own room
4.) Enter your security code

To exit your Mailbox
From the 'Ready' prompt, press 99
(If you hang up on your mailbox without first pressing 99, any changes made during that session will be lost, and messages you listened to will not be erased.)

Listening to Messages:
From the 'Ready' prompt, press 5
(Every time you press 5, the system goes to the next message in your box)

Save a message: During or immediately after playing a message, press 7
(Pressing 7 in the middle of a message will acknowledge your choice and resume the message)

Erase a message:
During or immediately after playing a message, press 3

Access Saved Messages:
1.) From the 'Ready' prompt, press 192
2.) Press 5 to start listening

You may press 0 at the 'Ready' prompt for additional help and features

About Ohio University's Voice Mail:

Ohio University's Voice Mail gives you the convenience of an answering machine without the associated headaches. There are no tapes or equipment to break, no power cubes to plug into the wall, and no battery backups to keep charged.

Standard Features

takes messages when no one answers AND when your line is busy
lets you check your messages from your room or anywhere in the world, using our easy-to-follow voice prompts
high quality sampling rates for crystal clear message quality--no compressed, robotic voices here!
holds up to 32 incoming messages, each up to 5 minutes in length
customizable greetings and mailbox management features can be accessed both in your room and remotely
not affected by power outages or in-room equipment failures

Economical Rates

You can have Voice Mail added to your Residence Hall or Bobcat Extended Campus line for as little as $4.25 per month. Plus, there are no installation or activation charges. All you pay is the monthly rate.

Voice Mail is $4.25 per month with no installation fee. Please fill in all of the information requested below to have your service changed. (Only one voice mail box per room).