Office of Information Technology at Ohio University

Office of Information Technology at Ohio University

Using your Mailbox

If this is a new voice mail box, make sure you have followed the steps for activating Basic Voice Mail.

Contents:

Entering your Mailbox

Exiting your Mailbox

Getting Help

Listening, Saving and Erasing

Sending Messages

Personal Greetings and your Recorded Name

Changing your Security Code

Message Waiting and Offsite Notification

Listening Controls

Recording Controls

Responding to Messages

Entering your Mailbox

From campus, dial 7-0000 or 3-4869. From elsewhere dial 740-597-0000 or 740-593-4869.

When the system answers, press #.

Enter your mailbox number or press # again if calling from your own extension.

Enter your security code.

Exiting your Mailbox

From the Ready prompt, dial 99.

If you hang up on your mailbox without dialing 99, any changes you made during that session will be lost.

Getting Help

All features are menu-prompted. For context-sensitive help, press 0.

Listening, Saving and Erasing

To Listen: press 5. Each time you press 5, the system goes to the next message in your queue.

To Save: press 7 during or immediately after listening to a message. If you press 7 in the middle of a message, the system will acknowledge your choice then resume the message.

To Erase: press 3 during or immediately after listening to a message.

To Access Saved Messages: From the Ready prompt, press 192.

To switch from Saved Messages back to your inbox, press 191.

Sending Messages

Quick Send

Using a touch tone phone, dial 7-0000 or 740-597-0000.
Press * followed by the recipient's mailbox number or 1 to access the Names Directory.
After the beep, record your message.

Direct Send

From the Ready prompt within your mailbox, press 6 and wait for the beep.
To finish recording, press #.
Enter your recipient's mailbox number followed by #, or press 00 to access the Names Directory.
To send the message, press #.

Personal Greetings and your Recorded Name

If you have not recorded a Personal Greeting, or if your greeting is turned off, the system uses your recorded name and an automated greeting to answer your phone. When greeting is turned on, the system uses your Personal Greeting.

Recording a Personal Greeting

From the Ready prompt, press 4.
Press 6 and wait for the beep.
Press # to finish recording.

Playing Back your Greeting

From the Ready prompt, press 4.
Press 5.

Turning Greeting On and Off

From the Ready prompt, press 4.
Press 1 to turn Greeting ON.
Press 2 to turn Greeting OFF.

Changing your Recorded Name

From the Ready prompt, press 16.
Press 8 and wait for the beep.
Press # to finish recording.
If you want to listen to your recorded name, first exit your mailbox. Then use Quick Send (see above) to send yourself a message.

Changing your Security Code

From the Ready prompt, press 16.

Press 2 and follow the prompts.

If you change your security code, and you are using E-Mail Delivery, Notify & Forwarding, then you will have to update your security code on the EVM web page. You also might want to change your web PIN to match your new security code. Instructions on how to do this can be found on our First Steps for New Users page.

Message Waiting and Offsite Notification

Message Waiting Notification automatically calls you at your offsite or pager number when new messages arrive. To use this feature:

Set your Offsite or Pager Number:

At the Ready prompt, press 16.
Press 3 and follow the prompts.
- For campus extensions, use the last five digits only. For off-campus numbers, enter 9 plus the seven digit number.

Enable/Disable Message Waiting Notification

At the Ready prompt, press 16.
Press 1 and follow the prompts.
- If you do not define an offsite/pager number (see above), then enabling Message Waiting will have no effect.

Listening Controls

Pause/Resume *

Reverse 2

Jump to Beginning 22

Fast Forward 4

Previous Message 15

Date and Time Sent 8