If you have a computer problem that requires hands-on service by a OIT technician,
you can submit a work order through the Service Desk. There is no charge for
Dell, Gateway, HP, IBM/Lenovo, and Apple warranty repairs or for malfunctioning equipment that is owned
and operated by OIT. For most other work orders, our standard $30.00 per hour
labor rates apply (1 hour minimum charge).
If you are concerned about spending too much to repair an older machine, you can
specify that we not perform any repairs if the final cost will be above a specific
amount. In that case, you will be responsible only for the cost of the diagnostic
work.
Faculty and Staff:
To submit a work order for equipment owned by your department or College, you
must provide a valid Oracle Account. After a tech has visited your office,
we will bill any labor charges, parts and/or shipping, where applicable, to that
account.
For personally owned equipment, you must bring the item in to the
Service Desk.
Payment can be made at the time of service via cash, check, money order, Visa/MasterCard.
Questions about faculty/staff work order bills can be directed to the
Service Desk, 740-593-1222.
Students:
For University-owned residence hall computers, equipment failure due to
faulty parts is covered under warranty. You will be charged for a service
call only if the problem is the result of abuse or negligence.
For personally owned equipment, you must bring the item in to the
Service Desk.
Payment can be made at the time of service via cash, check, money order,
Visa/MasterCard.
Questions about residence hall computer bills should be directed to Residence
and Auxiliary Services, 3-4092.
Response Times:
We handle work orders on a first come, first served basis. As such, it can be difficult to predict exactly when any particular work order will be completed. Please bear with us, especially during busy times like the beginning and ending of each academic quarter.
Privacy Concerns:
When you submit a work order, you can request the next available repair time, or you can specify that the service call take place only when you are present. Allowing a tech to "key in" to your office or room is the fastest way to receive a service call.
Work Order Numbers:
Every work order has a unique tracking number. Keep this number handy, even after the work has been completed. If the problem recurs, you can reference the old work order number for faster follow-up service.
