Service Desk
When you need to talk to a technician, the Service Desk is the place to go. We handle computer, Internet, and Oak e-mail questions, trouble reports, repairs for both University and personally-owned computers, sales, password resets, virus recovery CDs, and disk repair, as well as providing expert technical advice on purchases and upgrades. We also are a factory-authorized warranty service center for Gateway and Apple computers.
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Fall Quarter - Service Desk Hours:
Telephone Hours:
(740)593 - 1222 |
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Mon - Fri : 8:00 am - 8:00 pm
Sat - Sun: 11:00 am - 7:00 pm |
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Walk-in Hours:
Technology Depot
(Baker University Center 112)
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Mon - Fri : 8:00 am - 8:00 pm
Sat - Sun: 11:00 am - 7:00 pm |
| HDL Center Hours |
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Mon - Fri : 8:00 am - 5:00 pm |
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E-mail Service Desk
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*Limited telephone technical support is available around the clock,
including student password resets, Internet port block resets, and outage
reports. After-hours support staff are not trained to handle complex
software or hardware questions; however, they will be glad to take a work
order and forward it to the Service Desk the next morning.
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Location
The Service Desk is located on the third floor of the HDL Center, on West Union street in Athens Ohio.
Here's a map to help you find your way.
After Hours Coverage
If you call the Service Desk outside of our normal telephone support hours, you will be connected to the Computer Services Center's machine room operators. These staff members normally are available around the clock and can provide basic services like:
student password resets
Internet port un-blocks for both students and faculty/staff
For other support requests, the machine room staff will enter a work
order, and your problem will be addressed by the next available
Service Desk technician. Please note that response times may vary, depending on the number of pending support requests.
For major outages, the machine room staff are authorized to page the on-call technician at any time, day or night.
What we do:
Office of Information Technology
Ohio University
Athens, OH 45701
Service Desk: (740) 593-1222 or servicedesk@ohio.edu
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