Go Mobile FAQ
Laptop Program Details
Laptop Program Details
Do I have to buy a computer?
No. OHIO recommends that you have access to a modern
computer while you are a student; however, it's up to you how you meet
that need. You can buy through Go Mobile, you can bring your own, or you can use lab computers available on campus.
How much will an OHIO laptop cost?
For current models and prices, please visit the appropriate web store:
How many models and brands can I choose from?
For current models and prices, please visit the appropriate web store:
Which model should I get?
Any Go Mobile notebook will be
excellent for general academic and personal computing. Going to the
higher priced models gives you more memory, larger hard drives, better
graphics, and larger displays.
Can I customize my laptop when I order it?
Go Mobile laptops are available in pre-configured
versions only. You still can upgrade your laptop after delivery,
either by purchasing the parts and installing them yourself or by
having the Support Desk do so for you. In the latter case, our
standard hourly labor rates apply.
Is software included?
These systems come from the factory with the operating system and associated
utilities pre-installed.
If you would like to add software such as anti-virus protection, Microsoft
Office, or Adobe products, OHIO offers many site license options for students.
Visit the Student Software Page for more information.
Will these laptops be wireless capable?
All laptop models offered through Go Mobile will include wireless Internet (WiFi).
What kind of help can I expect if I have problems?
The OHIO Service Desk offers free telephone technical support during
the regular academic year from 8 am to 8 pm, M-F and from 11 am to 7
pm on weekends. We also offer walk-in assistance from 8 am to 5:00
pm, M-F. Our summer hours are 8 am to 5 pm, M-F.
The Service Desk is authorized to perform warranty repairs for Apple
and to perform both warranty and accidental damage repairs for Lenovo
ThinkPads.
I can get a laptop for a lot less at my local superstore. What gives?
Be careful of 'bargain basement' laptops from big box retailers. In
many cases, these computers are not particularly rugged and only come
with a 90 day warranty. Go Mobile laptops are some of the best in the
business and include a 3 year warranty. Go Mobile ThinkPads also
include 3 years of accidental damage insurance.
If you plan to comparison shop online, make sure you
include all extras that come with a Go Mobile machine, especially the extended
warranty and/or accidental damage protection.
How do I make a purchase for my academic/administrative department?
Ordering instructions are available on our store site.
Can faculty and staff make personal purchases through this program?
Yes. Both Lenovo and Apple offer the same pricing for faculty/staff personal purchases.
I don't have a credit card. Can I still buy a ThinkPad?
Please contact the OIT Service Desk at 740-593-1222 for ordering information.
How does the ThinkPad Protection accidental damage insurance work?
All Go Mobile Thinkpads include 3 year Thinkpad
Protection Service
which provides coverage for accidental damage, electrical surge,
drops or
falls, liquid spills and LCD damage caused by a drop or fall (excludes
theft, loss, or damage due to fire or intentional acts).
If you have any questions please contact the servicedesk at 740-593-1222
or servicedesk@ohio.edu.
Office of Information Technology
Ohio University
Athens, OH 45701
Service Desk: (740) 593-1222 or servicedesk@ohio.edu
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