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Student Computer FAQ

Computer

Why is my computer and/or the network so SLOW?

Here are the most common causes of poor performance.

  1. Music Sharing Software - poorly configured sharing software can use up a lot of network capacity and fill up your hard drive. It also often comes with spyware.

  2. Web enhancements - animated add-ons like Bonzi Buddy and Comet Cursor can slow down even the best computer system. These programs also come with spyware.

  3. Spyware - extra software that comes with freebies like KaZaA, Bonzi Buddy, Comet Cursor, and many other downloads. It installs itself invisibly and runs without your knowing it, tracking your web surfing habits, popping up ad windows on your monitor, and just generally ruining your system's performance. Run Ad-Aware regularaly to keep your machine free of spyware.
Click here to learn more.

Is this computer "fresh," or does it have stuff from previous users on it?

Our techs spend a good part of each summer cleaning up the dorm computers and re-imaging their hard drives. When you move into your room, the computer there will have the most current student computing environment software installed on it and no trace of any previous user's files.

What kind of connection does my room have?

Each room has one 10baseT Ethernet jack. An Ethernet connection is always "on", and it doesn't tie up your phone line. When connecting to campus resources you could see speeds as high as 10 megabits per second over your Ethernet connection; however, Internet speeds will vary, depending on how much traffic is passing over Ohio University's link.

More 'information about your room's network connection can be found in the Network section.

Where do all these extra wires go?

Since you're reading this page, you probably have your mouse, keyboard, network, and monitor cables hooked up correctly. How about the rest of those wires?


E-2000

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Saving and Backing up files


You have two different options for saving files from a university computer:

1. Removable media: CD's.

2. Your C Drive: Built-in hard drive in your room's computer.

    PROS: Lots of space (usually 5 gigabytes or more of free space at the beginning of the year).

    CONS: If your computer crashes, your files are toast! Anyone with access to your computer can open/read/delete files on your hard drive.


My computer, printer, or monitor randomly turns off on me.

You might have a loose power cable, especially if this is a problem with your printer. Try swapping power cables between the different parts of your system until you find the combination that fits best. Make sure you turn everything off before pulling the power cables!


My computer won't boot! It just keeps saying "non system disk in drive" or "NTLDR not found"!

You probably left a diskette in your floppy drive. Eject the disk and try booting again.


How to recover from a "frozen" computer.

If your computer won't respond to the mouse or keyboard, first wait a few minutes. Windows sometimes recovers on its own from what looks like a crash. If waiting doesn't help, press Ctrl-Alt-Del. Choose Task List and look for a program listed as "not responding." Select that program and tell Windows to close it.

If Windows doesn't respond to any of the above steps, then press the reset button or press and hold the power button until your computer shuts down.


The breaker keeps popping on my surge protector.

You should only plug computer-related items into your surge protector. Things like hair dryers and lava lamps will overload the strip's rating and pop its breaker.


Some of my software (Word, Excel, etc.) won't work anymore.

1. Open the Applications Launcher either via the attack-cat icon on the desktop, or by clicking Start-->Run, typing NAL, and clicking OK.
2. Right-click the application to heal and choose Verify. NOTE: If "Verify" is grayed out, first attempt to open the application by double-clicking it. Once the application has been opened from the NAL, "Verify" will become available.
3. If necessary, the files required to fix the application will be downloaded and installed on your computer.
NOTE: Your computer must be logged into the Novell network for this feature to work.


What do I do if a component starts smoking?

A smoking computer component is a Bad Thing. Unplug the component from the wall as quickly as you can. Call the Service Desk and don't use the system again until a tech can come check it out!


When should I use the System Restore CD?

The System Restore CD is a last-resort crash-recovery tool that reformats your hard drive and re-installs the basic University software package. If you run this CD, you will lose all data stored on your hard drive! In general, you shouldn't use the System Restore CD unless someone at the Service Desk tells you to.


Where can I get a System Restore CD?

At the beginning of the year, every room received at least one System Restore CD. If you lost yours, check with your neighbors. If no one you know has a System Restore CD, you can get a replacement from the Service Desk.


I ran the System Restore CD, and it just keeps running and running

When the System Restore process tells you to reboot your computer, you need to remove the System Restore CD from the CD-ROM drive before rebooting.

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Sound


How do I adjust the volume on my computer?

Your computer has volume and mute buttons on the front of the monitor. It also has a separate volume control built into Windows. Both of these need to be set correctly for your sound to work.

Monitor Volume: Use the +/- buttons to set the monitor's built-in amplifier volume.

Monitor Mute: Your monitor has a mute button. Pressing this button switches mute on and off.

View Image of Monitor

Windows: Click once on the yellow speaker icon in your computer's System Tray to set the volume in Windows.

Also, make sure the mute option isn't checked. You also can double-click on the yellow speaker icon to bring up the Windows mixer. This dialog box lets you independently set levels for CDs, system sounds, the mic input, etc.


My sound doesn't work!

If your computer's sound doesn't work, try these steps:

1. Use the + button on your monitor to set the monitor's built-in amplifier to approximately 3/4 volume.
2. Press the mute button until the monitor shows that mute is off.
3. In Windows, double click on the yellow speaker icon in your System Tray. Make sure the volume sliders are all set at least partway up and that none of the mute boxes are checked.


4. If you still don't have sound, make sure your cables are hooked up properly.

View Image


Can I plug headphones into my computer?

Yes, as long as they have a 1/8" stereo connector (standard Walkman connector). Your computer has two different headphone jacks, one on the front of the CD-ROM drive, and one on the monitor (except Nokia monitors). The CD-ROM jack only works for listening to audio CDs and has its own volume wheel on the front of the CD-ROM drive. The jack on the monitor works for all computer audio and is controlled by the normal computer/monitor volume controls [see previous two questions].

Headphone jack locations by monitor type:

Click here for other monitors


Can I use a mic/headphone set with my computer?

Yes. Use the headphone and mic jacks on the side of your monitor or the back of your CPU.

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Monitor


My monitor is displaying really weird colors, and the screen size is all wrong!

Your computer may be operating in Safe Mode, a bare-bones mode that Windows sometimes boots into when recovering from a crash. Go to the Start Menu and choose Shut Down. Then choose Restart. When Windows comes back up, things should look normal again.

If a restart doesn't fix things, try adjusting your display settings (see below).


How do I adjust my display settings?

Right click on any unoccupied space of your computer's desktop. Choose Properties. On the Settings tab, adjust the Screen Area and Colors settings to your liking. Please don't mess with any of the Advanced settings. Doing so is a good way to render your computer unusable!


How do I change my desktop picture/wallpaper?

Right click on any unoccupied space of your computer's desktop. Choose Properties. On the Background tab, choose a new image. You also can use your own image, as long as it's in BMP format. Choose Browse and navigate to the folder where your preferred image is located.


I put some speakers or an appliance next to my monitor. Now it looks weird.

Monitors don't like unshielded magnetic fields. Many stereo speakers and small appliances generate such fields. Move the offending item farther from your monitor.

View this video

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Upgrades and Add-ons


I have a university computer in my room. Do I still have to buy the Office XP CD?

No. The Office XP CD, available from Baker Center, is for students who want a copy of Office for their personal machine.


Can I upgrade the internal components in my university computer?

No. You can add external components that connect via USB, serial, or parallel ports, but you cannot install internal components (different video card, hard drive, etc.).


Can I install an internal card if I let you keep the card at the end of the year?

No.


What USB peripherals can I use with a university computer?

Most common USB add-ons work just fine with our computers. These include scanners, cameras, Zip drives, and color printers.


How do I connect a USB device?

In general, USB devices are easy to install. Many, like Zip drives, have the software already configured in Windows XP. In that case, all you need to do is plug the cables into the correct ports and turn everything on. With cameras, scanners, etc, make sure to check the manual that came with the device. Some USB devices can be plugged in while the computer is on, while others need everything to be turned off first. Also, some devices prefer that you run their setup disk before plugging them in. Others need you to plug them in first. When in doubt, check the device's manual.


Can I set up a web cam?

Yes, as long as it uses either a serial, parallel, or USB connection. If it requires an internal expansion card, you can't use it with a university computer.


Where can I get replacement or add-on cables?

Ethernet cables and replacement audio, printer, and power cables all are available from the Service Desk on the 3rd floor of the HDL Center. Service Desk Hours.


What kinds of peripherals and supplies can I buy?

You can buy the following items from the "Equipment Repair and Supply" office, located on the first floor of the HDL Center.

ISA, PCI, PCMCIA, and USB Ethernet cards (for non-University computers)
Ethernet cables
Ethernet hubs
CD-R, CD-RW drives
Okidata toner cartridge refills
TV coaxial cables
100 MB Zip disks
250 MB Zip disks
USB printer cables
USB 10 foot extension cables
Parallel printer cables
Heavy duty 6 foot extension cords


Can I connect a PDA to my university computer?

In general, yes, if the PDA uses either a serial or USB connection.


Protecting Against Lightning and Power Outages

For protection against electrical storms and power outages, we strongly recommend connecting your computer and monitor to a battery backup unit (UPS). On top of providing basic surge and voltage drop protection, a UPS allows your computer to continue operating for several minutes during a power outage--long enough for you to save your work, close your applications, and safely shut the machine down.

To get the best performance out of a UPS, you should avoid connecting power hungry accessories like printers to your battery backup. Most new UPS units allow you to choose which items have battery backup and which have only surge protection. Computer, monitor, and possibly your modem, cable modem, or DSL router (if off campus) are the only items that should be on battery backup. Your printer, speakers, scanner, etc. should be connected to "surge only" outlets. If your UPS does not have this feature, use a separate surge protector plugged directly into the wall for such accessories.

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Printer


Okidata toner refills.

If your University-provided Okidata printer runs out of toner, you may exchange the empty cartridge for a refilled one at no charge. Bring your empty toner cartridge with you to an OIT location during normal business hours:

  • 112 Baker Center
  • Computer Services Center (CSC) 003B

If you do not have your old cartridge, you will have to pay for a replacement.

If you prefer to buy a new cartridge elsewhere, you can do so; however, be careful buying off-brand replacement cartridges. We cannot refill non-Okidata cartridges, and you could get billed for any damage caused by such a cartridge.


How to replace your toner cartridge:

Illustrated web version

Video tutorial
Changing Your Toner (.mov)

Printouts come out the back chute instead of into the top tray.

Make sure the printer's rear exit tray is fully pushed in.

Click here for photo


Windows keeps saying that my printer is not responding, but it's on and connected.

Make sure the printer cable is securely plugged in at both ends. Also make sure your paper is loaded correctly.


Okidata error lights interpreted


Okidata B4200 & B4250

Error Codes

Y is On and Solid
N is Off
B is Blink
S is Slow Blink

NNNN = No power
YYNN = Ready
YNNN = Offline
YBNN = Processing
YSNN = Printing Paused
YNNB = Paper Jam / Cover Open
YBBB = Hardware Error
YNNS = Low Toner
YBBN = Manual Feed


Okidata factory user manuals

my.okidata.com support


General printer troubleshooting

Please confirm the following:

  • the correct printer driver for the user's model of printer has been selected
  • there are sufficient system resources
  • printing has not been paused
  • all cables are firmly connected
  • the printer is turned on
  • printer is online
  • there is paper in the printer
  • the paper is loaded in the tray, and has not been "loaded" (shoved) in the back of the printer
  • the paper size selector is set correctly for letter-sized paper
  • there are no apparent paper jams
  • there are no foreign objects in printer
  • the paper is not slick or very thin
  • the user has correctly pushed the paper tray all the way in
  • the printer has enough toner (toner indicator light is not blinking slowly)


I brought my own computer but want to use your printer.

Okidata printer drivers are available in the software downloads section of the OIT website, or you can download them straight from my.okidata.com.


Okidata Printer Drivers

Click here for Okidata printer drivers

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Service Desk Info


Service Desk hours

Click here for Service Desk hours.


Where is the Service Desk?

The Service Desk is located on the third floor of the HDL Center, 154 W. Union. Click here for a map.


What to know when you call the Service Desk:

  • Your dorm name and room number.
  • Your Oak ID.
  • Detailed description of the problem. If you can, write down the text of any error messages you may have received.
  • A list of any programs, plug-ins or add-ons you or a roommate may have installed recently.


    What to expect when you call the Service Desk

    Diagnostic questions: The tech probably will ask you a series of questions, some of which may seem overly obvious to you. Please bear with us! These questions help us understand exactly what is happening with your computer.

    Holding pattern: If you call during a busy period, you might get put on hold, but the wait should never be more than a few minutes. We answer all calls during our normal phone support hours!

    Remote control: To help diagnose a problem, the tech may ask for permission to remotely control your computer over the network. Remote control allows the tech to see what you are seeing on your computer and to type and move your mouse pointer. Think of it as having a second display, keyboard, and mouse. Don't worry, at no time can the tech see you or anything in your room!


    What kind of response time can I expect from the Service Desk?

    Response times will vary, depending on how busy we are. Our busiest times are at the beginning and end of each quarter. For problems that can't be fixed over the phone, we accept work orders on a first come first served basis.


    Will I get charged if a tech visits my room?

    In most cases, no. For software-related problems, you will never be charged. For hardware failures, you only will be charged if the failure is the result of abuse or negligence.

    By far the two most common forms of billable damage are:
    1. Liquid spills
    2. Burns


    Do I have to be present for a tech to look at my machine?

    No, but we will not enter your room when you're not home without your permission.


    I want to be present when the tech comes to look at my machine.

    This is fine. Simply tell the Service Desk that you want to be present during the service call. You'll need to arrange a time when both you and a tech are available. In some cases, this can mean waiting longer for the service call.

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    E-Mail


    What is Oak?

    Oak is Ohio University's e-mail and personal web page server. All students, faculty, and staff receive a free account on Oak. When people send mail to your @ohio.edu e-mail address, that mail gets delivered to Oak by default.


    What is my Oak ID?

    Your Oak ID is your Ohio University network username. Your Oak ID is your login for services including:

    University e-mail
    Personal web pages
    On-line class scheduling
    On-line course materials through Blackboard


    What is my Ohio University e-mail address?

    Everyone at Ohio University has at least two options for addressing e-mail: "your name plus a number"@ohio.edu and "Oak ID"@ohio.edu. Both of these addresses deliver mail to your Oak account.

    To find out exactly what version of your name to use, visit our email page and follow the links under About Your Oak Account.


    I don't like my Oak ID. Can I change it?

    No. However, you can customize your ohio.edu identity to make it easier for people to find your e-mail address. You can add nicknames, a homepage URL, or even a PGP key, if you encrypt your e-mail.

    Click here to modify your ohio.edu identity.


    How to activate your e-mail:

    You can activate your e-mail over the web. You'll need your social security number and your Registration Access Code.

    Click here to activate your Oak account.


    Why activate your e-mail?

    Professors use Oak e-mail to contact their students.
    The Registrar uses Oak to notify students about class scheduling.
    We use Oak for tech support announcements.
    Academic departments use Oak for communicating with students.
    Your Oak ID also is the key to many web-based services, including on-line class notes and on-line scheduling.
    Don't miss out! Activate your e-mail at http://www.cns.ohiou.edu/email/.


    How to forward your e-mail:

    If you normally read your e-mail somewhere other than Oak (hotmail, AOL, etc.), then you should set your Oak forwarding. Click here and follow the instructions.

    Note: When you forward your Oak mail, you are bypassing mail delivery on your Oak account. Messages sent to your Ohio University e-mail address will only appear on your forwarded account. No copies will be kept on Oak.


    How to tell if your forwarding is working:

    After setting your forwarding, send a message to your Ohio University e-mail address. That message should wind up in whatever account you specified on the forwarding page. If not, visit our forwarding page again and check to make sure you spelled your forwarding address correctly.

    Professors often use Oak e-mail for class related messages, and the Registrar's Office sends out official notices about classes through Oak. If you don't regularly check your Oak e-mail, then make sure you set your forwarding correctly!


    I want to send a mass mailing to everyone in my dorm/on campus/in the world. How do I do it?

    We maintain special shared e-mail folders on Oak for just such a purpose. Open Mulberry, go to the Servers window, and open the User:Announce tree. Each shared folder there includes a message with instructions on how to read and send announcements.

    If you want to send direct mail to a huge number of people (spam), please think twice about it. Using a university computer to send unsolicited mass mailings can be considered abuse of the network. If we get complaints that you are sending spam, you could lose your network access privileges at Ohio.

    Policy Page


    What do I do about this annoying over-quota e-mail message you keep sending me?

    That message is automatically generated when your mailbox gets close to its limit. Delete some of your messages, especially any with large attachments. If you wait too long and your mailbox goes over quota, you may have trouble accessing your account. Don't forget to check you sent mail folder for large attachments, too.


    Can I set up a vacation message on my Oak account?

    Yes. Visit HERE to create a message that will automatically be sent to anyone who sends you an e-mail.

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    Passwords


    I forgot my Oak password. What do I do?

    Password Reset Instructions

    For additional assistance with Oak password resets, please call the Service Desk at 740-593-1222.


    What's the difference between my Oak password and my RAC?

    Changing your Oak password will not affect your RAC

    To change your Oak password, visit the e-mail page and follow the links under "Activating and Modifying your OAK account:".


    What is my Registration Access Code (RAC)?

    Your RAC is the 4 digit code you use when registering for classes. If you can't remember your RAC, look on your current DARS report or visit the Registrar's office in Chubb Hall. The Service Desk cannot tell you your RAC!

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    Network


    What is my computer's network name?

    Your computer's network name is displayed in white text on your computer's desktop directly above the Start button. You may have to close or move some windows to see this text.

    You also can see your computer's name by placing the mouse pointer above the gray nametag icon in your computer's System Tray.


    How do I share files over the campus network?

    Before You Can Share: Set up a User (or Users)

    1. Right-click My Computer and select Manage
    2. In the Tree, click Local Users and Groups
    3. Double-click the Users folder to open it
    4. Go to the Action menu and select New User
    5. Type in a user name.
      • IMPORTANT: Please note that if you intend to share with a Win9x or WinME machine, this user name must be the same as the user name used to log into that Win9x machine. (Win9x machines will attempt to log in using the current user's login. There is no way to specify the user name when connecting from a Win98 machine.) To see what user name to use, go to the Win9x computer and look under Log Off in the Start Menu. If Log Off does not appear, the user name is "Default".
    6. Type in a full name and description to accompany that user name
    7. Enter a password in the Password and Confirm Password fields
    8. Deselect "User must change password at next logon", if desired
    9. Click Create
    10. Click Close
    11. Close the Computer Management window.

    Share a Folder or Drive

    1. Right-click the item you wish to share and choose Sharing (right-click the folder or right-click a drive to share the entire drive)
    2. Select Share this folder
    3. Enter a name in Share name. If sharing with a Win9x machine, please make sure to keep the name less than 12 characters long.
    4. Enter a comment, if desired
    5. Set a user limit, if desired
    6. Click Permissions
    7. IMPORTANT: By default, Everyone is allowed full control of this shared resource. Please click Everyone and click Remove to secure the resource
    8. Click Add to select a user to have access rights to this resource
    9. Double-click the desired user in the list to add
    10. Click OK to close the Select Users, Computers, or Groups window
    11. In the Permissions window, set the Permissions (Full Control, Change, Read) for the user
    12. Click OK
    13. Click OK to close the Properties window

    Share a Printer

    1. Open the Printers folder
    2. Right-click the printer you wish to share and choose Sharing
    3. Click Shared as
    4. Enter a name in the Shared as field. If sharing with a Win9x machine, please make sure to keep the name less than 12 characters long.
    5. Click the Security tab
    6. IMPORTANT: By default, Everyone is allowed to print to this shared resource. Please click Everyone and click Remove to secure the printer
    7. Click Add to select a user to have access rights to this resource
    8. Double-click the desired user in the list to add
    9. Click OK to close the Select Users, Computers, or Groups window
    10. Confirm that the newly added user's Print permission is set to Allow
    11. Click OK
    12. Close the Printers folder


    Can I get a static IP address?

    No. Our residence hall network uses dynamic addressing only.


    How do I connect my non-University computer to the network?

    To connect to the campus network, your computer needs a 10baseT cable and either a built-in 10baseT Ethernet jack or a 10baseT Ethernet card. No special software is needed; however, you will need to configure the correct network settings for your operating system. The Service Desk can help you with these settings.

    Each room has only one active Ethernet jack. If you live in a double, triple or quad, hubs and cables are already installed. These items will let you share the room's connection between multiple computers. If you live in a single, you will have to disconnect the University computer from the jack and use yours in its place, or you will have to purchase a hub and cable to share the connection.

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    Security


    Keeping your computer secure
    1. Shut your computer down when you're not using it. Because our network is available 24 hours a day, your computer is an easy target for hackers when left on unattended.
    2. Don't open unsolicited e-mail attachments.
    3. If you want to use Windows file sharing, don't grant unrestricted access to your hard drive. Instead, set permissions for shared folders to "read-only".


    What do I do if someone threatens me or harasses me online?

    Email

    Any user may report cases of suspected misuse or abuse of Ohio University computing resources to abuse@ohio.edu.

    OUPD

    If the user suspects criminal activity, or prefers to deal with law enforcement, please have them contact our local authorities directly. The Ohio University Police Department (OUPD), a full service law enforcement agency serving the Ohio University community, may be reached via email at noftz@ohio.edu, by phone at 740-593-1911, or via fax at 740-593-0576. For further information regarding OUPD, please visit http://www.ohiou.edu/police/index.htm.


    What do I do if I think someone is trying to hack my computer?

    Send an e-mail to abuse@ohio.edu or call the Service Desk at 740-593-1222.

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    General Policies


    Quality of Service Statement

    OIT has taken specific measures on campus to insure that the network remains usable for everyone. In some cases, these measures can affect the performance of specific applications. For more information, see our Quality of Service page.


    Can I relocate the computer within my room?

    Yes. Just be careful while moving it, and don't set it up in a location where it could get damaged or wet. You are responsible for any damage that might result from moving the computer.


    How do I get the University computer removed from my room?

    An online Computer Removal Request can be made, with the agreement of any roommates. Please read all form information before submitting.


    Computer usage policies

    Please visit http://www.ohiou.edu/~polproc/91-003.html for the full text of Ohio University's Computer and Network Use Policies (Ohio University Policy No. 91.003). Information on Ohio University's Copyright Policy can be found at http://www.ohiou.edu/students/on_copy.html. Our Quality of Service statement can be found at http://technology.ohio.edu/qos/.


    Can I install my own software on your computer?

    Yes. We won't guarantee that it will work, but you are welcome to try. If the software you install causes problems, and you can't get it to uninstall, you can always use the System Restore CD to bring your computer back to the state it was in when you moved in.


    Can I run Linux on my University computer?

    Yes, but please make sure you know what you are doing. Linux has a lot of advanced network features that can cause problems for the entire campus if configured incorrectly. If your Linux box causes network disruptions, we reserve the right to shut it down. You also could be held responsible, both legally and financially, for any damage that results from a misconfigured Linux system.

    Judiciary's policies


    What are your policies regarding remote control of my computer?

    There is software available that allows the Service Desk to remotely view your computer's screen and control your mouse and keyboard. This software cannot be activated without your permission. Also, this software only lets us see what you are seeing on the screen--it doesn't let us see you or your room!

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    Damage Policies


    Damage policy

    The Housing Office considers University computers to be part of the room, just like desks and beds. If a University computer gets damaged, the Housing Office treats it just like any other kind of room damage. Unless someone steps forward and pays for the damage, the cost will be split evenly among all of the room's occupants.


    What happens if I spill something in my keyboard?

    Keyboards don't like to get wet. Liquid spills usually result in one or more keys either not working or remaining permanently stuck.

    If you spill liquid in your keyboard, you are responsible for buying a replacement from the Service Desk.


    I can get replacement parts cheaper from a mail order store. Why do I have to buy them from you?

    If you're talking about consumables like diskettes and toner, you don't have to buy them from us. Of course, with supplies like toner, you'll be hard pressed to find a better deal than our toner refill program.

    If you're talking about a keyboard, mouse, CPU front bezel, printer, monitor, or other part, then you need to purchase an Ohio-official replacement. Our replacement parts exactly match our specs and come from known suppliers with known, guaranteed quality and warranties.


    How easy is it to tell if a keyboard had something spilled in it?

    Our techs are quite good at disassembling and inspecting the guts of malfunctioning keyboards. Once they have the electronic membrane exposed, it's easy to see liquid damage.

    Keep foreign objects out of your printer

    The Okidata printer(s) in your room are quite durable; however, they can be damaged if foreign objects like pencils, coins, or keys get into the feed slots. The rear exit tray is especially bad about attracting foreign objects.

    Click here for photo

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    Privacy Issues

    General privacy with dorm computers.

    Privacy in a double, triple, or quad dorm room is always an issue. After all, you are sharing your living space--and in some cases, your books, clothes, and junk food, too!--with one, two, or three other people. Unless you are the kind of person who carries a safe around with her, you'll need to change the way you do some things while living on-campus.

    Here are a few tips to help protect your electronic privacy:

    1. Don't leave yourself logged in to on-line services like e-mail, TRIPS, etc. Normally, this means completely closing the program you used to access that particular service. For example, to log out of your Oak e-mail, close Mulberry. To log out of TRIPS, close your web browser.
    2. Make sure to completely close all instances of Internet Explorer after you access a sensitive site like an on-line bank account or credit card statement. It's also a good idea to do this after making an electronic purchase or visiting any web site that requires you to enter a personal username and/or password.
    3. When in doubt, shut the computer down when you are done using it. To do this, go to the Start menu and choose Shut Down. In the Shut Down dialog, choose Shut Down from the dropdown list and click Ok. If a roommate wants to use the computer right away, you don't have to shut the computer down completely. Instead, go to the Start Menu, choose Shut Down, select Log Off, and click Ok.
    4. Keep backup copies of important files on Webdav or USB thumb drives. To protect against prying eyes, you also can password protect your Word and Excel documents (see below); however, this feature only keeps people from opening your files. It won't prevent someone from deleting those files.


    Using custom folders to reduce the chances of accidental file deletion.

    If you and one or more roommates all will be saving files to your University computer's hard drive, it's a good idea to create separate folders in your computer's My Documents folder. Name those folders after yourselves and always use those folders to store your documents. That way, there's less of a chance for confusion over who owns a particular file.

    If you are concerned about a roommate intentionally deleting your files, then make sure to keep backup copies of those files on a Webdav or a USB thumb drive..


    Creating a new folder from the Windows Desktop.

    From the desktop, double-click My Documents. Right-click any unused space in the My Documents window and choose New:Folder. When you first create a new folder, its name is highlighted and ready to be changed. Type in a useful name for this folder and hit Enter. You can rename folders as often as you like. Simply right click the folder you wish to rename, choose Rename, type in the new name, and hit Enter.


    Creating a new folder from within Word or Excel.

    With a document open in Word or Excel, choose File:Save As. In the Save As dialog, click once on the New Folder Icon. A dialog will appear asking you to name your new folder. Type in a useful name for this folder and click Ok. The Save As window automatically changes to this new folder. Give your document a name, if you haven't already, and click Save.


    How to rename a Folder.

    To rename a folder, right click on the folder's icon and choose Rename. Type the folder's new name and hit Enter.


    How to Password Protect a Word or Excel document.

    Word and Excel both allow you to password-protect individual documents. When you password protect a document, no one can open or edit that document without first entering the correct password. This is a good way to keep other people from reading your personal documents.

    Please be aware, however, that this type of password protection does not protect your files against accidental or intentional deletion! If you are concerned about a roommate deleting your personal files, then you should keep backup copies of those files on Webdav or USB thumb drives.


    To password protect a Word or Excel document:

    1. Go to the File menu and choose Save As.
    2. In the Save As dialog, click Tools and choose General Options.
    3. Type a password in the Password to Open box and click Ok. Don't worry about the Password to Modify box--this is for business users who want to distinguish between users who are allowed to read a document and users who are allowed to change a document.
    4. Confirm the password. Read the warning in this dialog before you click Ok!
    5. Click Save.
    Password protection operates on a per-document basis. Thus, you will need to set a password individually for each document you want to protect. You can use the same password for more than one document, but you'll still have to set it manually for each document.


    To remove password protection on a Word or Excel document.

    1. Open the document.
    2. Choose Save As:Tools:General Options
    3. Clear the Password to Open box, and click Ok.
    4. Click Save.

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