About OIT: Form Follows Function
The Office of Information Technology breaks OHIO's IT needs down into
functional areas that build on crucial but largely invisible foundations
to provide highly specialized, highly publicized academic and administrative
support services that touch the daily lives of nearly all students, faculty
and staff.
Each department has responsibility for one major
piece of that puzzle, with services becoming more specialized and visible
as one moves down the list:
OIT also has four groups that serve IT-specific, internal needs:
For technical support, please contact the Service Desk at
740-593-1222.
Infrastructure - Building & Maintaining the Network
OIT Infrastructure ensures that OHIO's cabling and networking
systems meet the current and future demands of the university.
Our services include:
- Common fiber optic & twisted pair cable plant that supports
both voice and data
- Switching, routing and firewall hardware
- voice and data connections to Internet 1 and 2,
telecommunications providers, and third party content services
Department Director: Rick Manderick, 740-593-0939
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Systems & Operations - Keeping Core Systems Up and Running
Systems & Operations maintains the central servers and data center
on which the university's mission-critical systems are hosted. Such equipment
needs to be highly available, secure, scalable, and recoverable. Major
systems and functions that we administer include:
- SIS
- HR & Financials
- Blackboard
- Building access control & point of sale systems
- E-Mail and Calendaring
- Data Warehousing & report generation
- Front Door web server
- Central file storage solutions
- Identity management & central authentication
- Disaster recovery
Department Director: Todd Gardner, 740-593-9622
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Application & Information Systems - The Tools to Get the Job Done
Application & Information Solutions provides the administrative tools that make the university's day to day operations possible. Whether developed in-house or purchased from leading vendors and adapted to OHIO's unique needs, we provide the software, the training, and the business-process know how to get you the information you need, when you need it. Our services include:
- Application Development, Implementation, Training & Maintenance
- Data and Information Services
- Partnership Management
- Business Process Analysis, Definition, Management and Reengineering
- Governance Support
Major AIS projects currently include:
- SIS replacement
- Moving paper-based business processes online
- Data Warehousing & Reporting
- Developing Custom Departmental Applications
Department Director: Shelley Ruff, 740-597-2117
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IT Security - Protecting Our Resources
IT Security deals with all aspects of information technology security at the university, including data classification, threat detection and prevention, regulatory compliance, and forensic investigations.
Our services include:
- Policy Development and Enforcement
- Security Architecture
- Security Incident Handling & Response
- Security Education, Training & Support
- Incident Handling & Response
- Investigative Services & Forensic Analysis
- Security Compliance Review
- Security Risk Assessment Services
Department Director: Matthew Dalton, 740-593-2264
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Customer Support Services - One Stop for All Your IT Needs
Solid core services require consistent public face, not only to make it easier for customers to find the help they need, but also to identify problems before they occur and take advantage of economies of scale. Customer Support Services proposes to implement the following improvements over the next five years:
- Service Desk as first point of contact for all IT inquiries (ITIL model)
- Unified problem tracking & resolution system
- Campus Zone Support - provide appropriate first level support in the
field based on geographic locations and academic/administrative department needs
- Academic-Friendly Managed Desktop Environment - standard PC hardware
and software packages available at reduced purchase and support cost
- Encourage laptop use for student body through Go Mobile discount purchase program
Department Director: David Steortz, 740-593-9151
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Academic Technology - Intelligent and Appropriate Use of IT
Academic Technology promotes & supports intelligent use of
technologies for teaching, learning, research and creative activity through
five subgroups:
- Center for Academic Technology - design, development, implementation
and evaluation of technology-enhanced learning experiences/content for
faculty and instructors.
- Web Services and Academic Applications - development and maintenance of
university-wide web content and course management solutions, including
CommonSpot and Blackboard
- University Computer Labs - conveniently located, public computing
facilities for students, faculty & staff
- Training and Support - offers training in IT and communications
software and technologies to support academic, research and creative activities
- Testing, Scanning and Reporting - test scoring, course evaluations, data processing, and ad hoc reporting services
Department Director: TBA
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IT Advisory Council - Sound, Shared Governance
The ITAC plays a central role in determining how OHIO spends its limited technology resources. Composed of representatives from all major constituent groups, the ITAC directly advises the CIO on strategy and policy matters, assisting with the difficult process of prioritizing competing projects and demands, recommending/sponsoring IT policy changes, and establishing metrics for evaluating the effectiveness of OIT. The ITAC will consist of:
- 5 faculty
- 2 students
- 2 administrative staff (1 admin, 1 classified)
- 3 IT staff (1 central, 1 distributed, 1 regional)
- 3 Central Administration (Finance, Provost and Student Affairs)
- 4 Dean representatives
- 1 Research representative
Council Chair: TBA
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Business Services and Special Projects - Helping IT Get the Job Done
IT Business Services provides a wide range of administrative support for all areas of OIT and works with other departments to develop IT partnership opportunities. Our core services include:
- Finance and Budget
- Procurement and Asset Management
- Organizational Marketing and Communications
- Liaison with Distributed IT staff
Department Director: Duane Starkey, 740-593-1014
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IT Recruiting, Retention and Development - Investing in IT's Future through Staff Development
To build and sustain a quality IT organization, we must be able to recruit, develop and retain quality employees. To do so, we must:
- Provide market-competitive salaries and benefits wherever possible
- Cross-train mutliple individuals to eliminate single-threaded services
- Provide ongoing training for key technical staff
- Increase staffing levels in areas identified as under-staffed
Department Director: Debbie Evans, 740-597-1789
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Project Management Office
The mission of the Project Management Office (PMO) is to help
determine that the University is working on the "right"
projects and to ensure that approved projects are managed efficiently
and effectively. To fulfill this critical mission, the PMO will focus
on the following activities:
- IT Project Portfolio Coordination and Administration
- Project Management Methodologies, Documentation and
Standards
- Project Monitoring and Quality Assurance
Department Director: TBA
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Office of Information Technology
Ohio University
Athens, OH 45701
Service Desk: (740) 593-1222 or servicedesk@ohio.edu
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